+961 1 236110
Frequently Asked Questions
How do I know my order has gone through?
Once we have received an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct email address when making an order. We recommend that you save the confirmation to facilitate any future contact with our customer service. Confirmation also represents your receipt of the purchase. If you notice any errors please contact firstname.lastname@example.org immediately with your order number attached.
Choosing what brand of baby products to use for your child can seem like an overwhelming decision. There are so many alternatives. Some focus on aesthetics, some on technical gimmicks. We know that for you, the wellbeing of your baby is always the focal point.
That’s why we want you to be able to give your baby the time and the attention he or she deserves, without the burdens of everyday life coming in the way.
Innovation and function
Twistshake aspires to develop products that are simple and safe to use, yet also offers an appealing design. We are of the opinion that aiming for functionality does not mean that we can ignore aesthetics, and our designers are always looking for ways to combine practicality with eye-pleasing design. We have won several awards regarding design and functionality which for us is a confirmation that we develop safe, functional and appealing products.
Babies are unique. They all have their individual needs, and these change at the same fierce rate that the babies themselves grow and develop. Our goal is to become experts in all the phases babies go through. When a child is faced with new challenges we want to be there to assist him by way of our innovative and safe line of products.
Manufacturing articles aimed at babies is synonymous with an immense responsibility. We guarantee products of the absolute highest quality through compliance with all the legal quality controls, as well as through regular internal check-ups and quality inquiries. This mentality permeates not only the manufacturing process: it is a cornerstone of Twistshake’s entire business.
Quality and material
All of Twistshake’s products are BPA-free. Twistshake cares about your safety. We want to give your child the best possible start in life. Twistshake’s products only utilizes raw materials that meet all the safety regulations in regards to foodstuffs.
We have hand-picked materials of only the highest quality, and we believe this is something that becomes clear when you encounter our products. It is there, at first glance and first feel. The way we work involves regular quality inquiries that are performed in co-operation with world class test labs, all in order to guarantee quality and safety of the absolute highest order
In 2011 I was babysitting my aunt’s son. This task demanded full attention and it quickly became clear to me that I would have a tough time combining this with all the other things that the sitting involved. The biggest time-sink was the feeding: the servings came in intricate plastic bags, the formula clogged, clean-up was a hassle and when food time was over the kitchen was a complete mess.
In the following months I was often tasked with babysitting. The problems I encountered the first time didn’t magically disappear, and being confronted with them time and time again made me think of ways to lessen the mountain of a work that appeared every time my cousin was to be fed. At that moment I couldn’t imagine that I would one day have the opportunity to introduce a baby bottle designed to specifically address these problems.
As time passed my cousin grew out of his baby bottle, and I didn’t think more of the complications that can arise from preparing a bit of baby formula. Until a summer day not long after, when I witnessed a woman with a baby stroller. In the stroller, the woman’s baby is agitated, hungry and screaming. The stressed mother struggles hurriedly with bags of formula and baby bottles and before long everything is on the ground, while the baby is wailing even louder. I run over as fast as I can and help her with the clean-up while she soothes her child.
I recognized the situation that the mother was in, and it took me back to when I had been babysitting my cousin. The ideas and solutions that had been in my mind back then immediately came back to me. It almost felt like a sign; the problems I had encountered as a babysitter had still not been solved. To ensure that I was on the right track, I discussed these ideas with some of my friends who are parents. They all spoke of the same complications. Some had their own solutions to these headaches, but many of them just felt dissatisfied with the lack of products on offer.
After this inquiry I had come up with three ideas that eventually became cornerstones in our work at Twistshake:
- Prevention of clogging in the baby formula
- An effective way to handle servings
- Easy clean-up
We want to create a product that is both practical and easy and which in itself is a whole new way to address the needs of parents and their children. Today, we are proud to present Twistshake, a baby bottle specifically developed with these cornerstones in mind. And it would not have happened if I had not encountered that struggling mother on that summer day.
Vienar Roaks Founder and CEO – Twistshake of Sweden
Distributed by Digital Technologies Member of Antaki GPPK Holding www.antakigppk.com
Jdeideh Mirna Chalouhi Highway , Beirut, Lebanon.
Telephone Number: 01236110
Email : email@example.com
We are happy to hear from you and will get back to you as soon as possible!
At Twistshake we are dedicated to create a safe and enjoyable shopping experience for you. In this text we want to inform you about our website procedures; what we do, how we do it and how it affects you.
When shopping at www.twistshakelebanon.com we may collect personal information you provide us when creating an account, making a purchase as well as data collected by cookies.
What Are Cookies
Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party cookies and third-party cookies for the main purposes of; web functionality, web statistics and advertising.
Some cookies are vital in order for the website to function properly. The cookies keep track of your settings and make your shopping experience more convenient by e.g. recognizing your device and remembering your preferences and settings.
Cookies are also used to collect usage data such as duration of session, pages viewed, if a transaction was made or demographic data such as origin, gender and age. This information is used for analytical purposes and enables us to create the best shopping experience for you. The cookies we use do not collect any information that can be used to track or identify individuals.
What Information Do We Collect ?
We collect information you provide us with when creating an account, signing up for our newsletter or when making a purchase. This information could be your name, address, contact information etc. The cookies may collect session information such as pages viewed, session duration, transactions made and demographics such as origin, gender and age.
Disclosures Of Your Information
You have the right to request access to your data and if anything is incorrect you can change or remove it.
You can disable any already stored cookies on your computer by changing your browser settings for cookies, you can also use opt-out programs such as “NAI’s Consumer opt-out” or “Google Analytics opt-out browser add-on” in order to prevent cookies from being used, please keep in mind that these settings may stop our website from functioning properly.
Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
If you discover any errors, please contact firstname.lastname@example.org immediately with your order number included in the e-mail. Your order will be processed immediately after you place your order and thus we can not cancel, modify or add products.
All pre-order sales are final, once you placed your order we cannot cancel it.
You can choose to pay cash on delivery or online payment via credit card .
Payment by card: Pay with your credit /debit card securely over the Internet. Your payment is handled with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Twistshake may automatically cancel your order.
Please note that shipping costs may vary depending on product selection and on where you live and what delivery type you choose.
Average delivery time is 2-6 days for express. We work as hard as we can to send your order as quickly as possible!
Please note that during the holiday season (November/December) delivery times can be longer than usual. Rest assured that the warehouse staff is working round-the-clock to make sure that all orders are processed promptly. That is our highest priority at this time!
If a stock balance error should arise and we cannot deliver your complete order, we will deliver the products that are in stock and charge your account for the price of the products delivered.
Thank you for your patience and understanding. For any questions or concerns, feel free to get in touch with us at email@example.com
For uncollected packages that are returned to Twistshake, we reserve the right to charge the buyer for return shipping.
Should you regret your purchase after your order has been packed and shipped, you are still required to pick up your package from the pickup point and return it back to us.
If the package is not collected, your shipment will automatically be marked as “Not collected” and you will be charged the above fee.
As a customer at www.twistshakelebanon.com, you always have a 6 day right of return after you have received a product. The right of withdrawal is valid for unbroken packaging.
Contact us at firstname.lastname@example.org with your order number and use the return goods notice. Right of withdrawal is not valid for products close to expiry or products on sale. The customer takes responsibility and pays for costs associated with the return shipping. Products are to be sent back in their original packaging, as well as their original state and quality.
If your order has been sent without shipping you will be charged the actual shipping costs. Contact email@example.com for more information.
If the package is damaged on delivery you shall immediately claim it for damages at your pickup point. If there is something wrong with your product(s) we ask you to reach out to us within 5 days after receiving your order.
When receiving an incomplete order please contact firstname.lastname@example.org with pictures on what you have received. – We ask you to save the packaging and packing list until case solved.
Please read through our guidelines and steps for claims:
- Send your claim request by email
- Always include your order number when making a claim.
- Describe the defect as detailed as possible.
Our team will handle your claim as soon as possible. If the claim is approved and settled, we will either rectify the problem when possible or you will receive a new item.
If you have received the incorrect product, please reach out to us within 5 days after receiving your order. Please contact email@example.com and be as specific as possible. Always include your order number.
Discount codes cannot be combined with each other or on already discounted items. (Exceptions may apply during promotions).
*Cannot be combined with another offer on a purchase.
The expiration date of all campaigns is decided and communicated by Twistshake. Twistshake holds the right of excluding the selected collections/products from any discount campaigns.